Returns & Exchanges

We want you to love what you wear. If something isn't right, we're here to help — just get in touch and we'll sort it out with you.

Because we release in small, limited Episodes, sizes can sell out quickly. If you're after an exchange, email us first and we'll do our best to hold your size while your return is on its way.

The short version

30 days from the day your order arrives
Items must be unworn, unwashed and undamaged, with original tags attached
Return postage is at your own cost
If you're exchanging, we'll cover the postage to send your new piece back out to you
Faulty or incorrect items — we cover everything
Sale and Studio Outlet items are final sale for change of mind

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

These guarantees apply to every item we sell, including sale and outlet items, and they are not affected by the change-of-mind conditions below.

How to return

Email us at oldest@daughtercollective.com with your order number and what you'd like to do — exchange, refund or store credit. We'll confirm and, if you're exchanging, try to hold your size.
Pack your items — unworn, unwashed, with tags attached.
Post it back via Australia Post (or your local postal service if you're overseas), using a tracked option so we can both see it on its way. Pop your name inside the parcel so we can match it to your order.
We'll be in touch as soon as it arrives to confirm your exchange, refund or credit.

Please contact us before sending anything back — items returned without first requesting a return can't be accepted.

Send to:
Oldest Daughter Sustainable Fashion (Returns)
PO Box 564
Alstonville NSW 2477
Australia

Postage

Return postage is at your own cost — we're a small label making small runs, and keeping our prices honest means we can't absorb return shipping on change-of-mind returns.

If you're exchanging for a different size or style, we'll happily cover the postage to send your new piece out to you.

If your item is faulty or we've sent the wrong thing, we'll cover return postage too.

Exchanges

Because our Episodes are limited, we can only exchange for what's in stock at the time your return reaches us. Email us before you post and we'll hold your size where we can.

If your size has sold out, we'll offer you store credit or a refund — whichever you'd prefer.

Store credit

Store credit is issued to your customer account and can be used any time on anything in the shop. Just log in at checkout and it'll be there waiting.

Refunds

Once your return arrives and is approved, we'll refund to your original payment method within 5 business days. Depending on your bank, it can take a few days more to appear.

Original shipping charges aren't refunded on change-of-mind returns.

Faulty, damaged or incorrect items

Please check your order when it arrives. If something is faulty, damaged or isn't what you ordered, email us at oldest@daughtercollective.com with your order number and a photo as soon as you can — ideally within 7 days of delivery, though we'll always help where a fault appears later.

We'll make it right, return postage included. Depending on the fault, you're entitled to a repair, replacement or refund, and we'll talk you through the options. This applies regardless of when the item was purchased or whether it was on sale.

Sale and outlet items

Sale and Studio Outlet items are final sale: we don't offer returns or exchanges on them for change of mind.

This does not affect your consumer guarantees. If a sale or outlet item arrives faulty, damaged or not as described, contact us and we'll make it right.

Gift cards

Gift cards can't be returned or exchanged for cash.

International orders

We ship worldwide. Return postage on international change-of-mind returns is at your own cost, and any duties or taxes already paid may not be recoverable.

European Union — 14 day cooling off period. If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unworn, unwashed and undamaged, with original tags and packaging, and you'll need proof of purchase.